Device Expert provides services subject to the following conditions. If you visit or shop at Deviceexpert.com.au, you accept these conditions. Please read them carefully.
Device Expert is not responsible for user generated content and anything related to software.
While Device Expert will take reasonable precautions during the repair process, we are not responsible or liable for any loss of data, photos, videos, device settings or any other specific user aspects from the Customer’s device. We recommend Customers to backup their device prior to handing it over to us for repair.
The Customer acknowledges and agrees that Device Expert may need to use the Customer’s device and sim card to test the device by making phone calls at the Customer’s expense.
Customer has 30 days after actual repair is completed to collect the device. If device cannot be collected within 30 days, customer must request to extend the date of collection.. If customer fails to collect or notify the staff, Device Expert will recycle or dispose it
All repairs carry a standard 3 months warranty period except for liquid damaged devices. Its customer’s responsibility to keep the receipt to cover their device under warranty.
The Customer acknowledges and agrees that warranty will be void if:
(1) the device is subject to physical damage or liquid damage after repair; or
(2) the device is opened by any third party or the Customer after repair; or
(3) there is physical damage to the parts after repair; or
(4) the parts are damaged by any third party or the Customer after repair not related to the original fault and or the parts replaced.
Every Not Turning On and Liquid damage repair carries a minimum charge of $25 (for mobile phones), $35 for tablets ) and $45 (for laptops & computers) for inspection payable at the start or end of the work carried out and this is strictly nonrefundable.
Quotes are quoted upfront. However, Device Expert reserves the right to amend or change the quote during the repair process.
There is no future warranty for any fixed liquid damage device.
Very customer focused. Device Expert were very helpful, courteous and went out of their way to assist me. The repairs were done very well and quickly. Thanks
What a great service! In this age of rip-offs, it’s refreshing to know that a business quickly repairs your product AND rings you to tell you it’s done AND will cost no more than their quote. I wish I had more iphones to get repaired!